Frequently Asked Questions

TWO POLE OPTIONS TO CHOOSE FROM: we offer two pole choices, all poles are available with any of our grips.

1) TWO SECTION POLES:  two section poles telescope to 32 inches and come in over 20 colors

2) FOLDING TRAVEL POLES:  folding travel poles conveniently fold down to just 13.5 inches making them an excellent choice if you are traveling. Folding travel poles only come in black.

THREE GRIP OPTIONS TO CHOOSE FROM: we offer 3 grip choices, each grip is available with either pole type. Please see our videos below or visit Which Grip Should I Buy?

1) MOTIVATOR GRIP: ideal for balance and stability

2) NORDIC WALKING GRIP: cork grip with glove strap for traditional nordic walking for active walkers looking to exercise on consistent surfaces like roads, sidewalks, or flat trails.

3) TREK / HIKING GRIP: contoured black foam grip with thick wrist strap, excellent for hiking or trekking on variable terrain

Below are videos specific to the Motivator, Trek/Hike, and Nordic grips:

We have a variety of tips available that can be swapped out depending on the type of walking you will be doing. The following is additional detail on each type to help you determine what is best for your needs. SEE VIDEO BELOW

Two Section Poles With Trek Grip:

If your trek grip wrist strap is loosening, we recommend ensuring that the little plastic "wedge" is pressed in. By pressing the wedge in, it will hold the wrist strap in place. When pulling the short tab to adjust the wrist strap length, the wedge is displaced slightly allowing the strap to slide to a larger/smaller length. After you have your desired length, be sure to press the wedge back into the grip to hold the desired wrist strap length.

When wrist strap is at an upward angle the tab can be easily pulled in and out by dislodging the plastic wedge. When the wrist strap is at a downward angle the strap is tight and will not slip.

Folding Travel Poles with Trek Grip:

When wrist strap is at an upward angle the tab can be easily pulled in and out. When the wrist strap is at a downward angle the strap is tight and will not slip.

We've got a full set of videos available to you on YouTube

How to Nordic Walk

It is easy to remove or swap your grips on our folding poles. This is helpful if you exchanged to a different size or if you purchased our "dual grips" allowing you to swap between nordic cork grips and your black foam trekking grips.

1) Open the flip lock on the current grip sections

2) Slide the grip as far as it will go, yes, go beyond the “Stop No Further” warning

3) Slide the grip allllllll the way off until it is entirely disconnected

4) Open the flip lock on the new grip sections

5) Slide the new grip sections onto the poles

Check out this great video to see how to add a lanyard wrist strap to Motivator poles:

Two Section Poles With Trek Grip:

If your trek grip wrist strap is loosening, we recommend ensuring that the little plastic "wedge" is pressed in. By pressing the wedge in, it will hold the wrist strap in place. When pulling the short tab to adjust the wrist strap length, the wedge is displaced slightly allowing the strap to slide to a larger/smaller length. After you have your desired length, be sure to press the wedge back into the grip to hold the desired wrist strap length.

When wrist strap is at an upward angle the tab can be easily pulled in and out by dislodging the plastic wedge. When the wrist strap is at a downward angle the strap is tight and will not slip.

Folding Travel Poles with Trek Grip:

When wrist strap is at an upward angle the tab can be easily pulled in and out. When the wrist strap is at a downward angle the strap is tight and will not slip.

• Gently pull apart the sections of pole

• Find the light blue or yellow expander, it has slits in it and should spin freely

• When the expander is engaged and its slits are entwined with the raised channels on the black piece above, a turning motion will make the blue expander “petals” open up like a flower, this is what keeps the poles in place

• It sounds like the expander might not be engaging with the black piece, so spin it making sure it is free and ready to engage with the black piece aboe

• Also, ensure that the black bungee cord is not “coiled” up like old style phone cords or a garden hose, ensure that the black bungee is “unwound” so it can wind up when twisted to the right, therefore, expanding the petals of the expander

Quick Start Guide for Motivator Super Duty

Quick Start Guide for Folding Traveler Nordic Grip

Quick Start Guide for Folding Traveler Trek Grip

Quick Start Guide for Go Pro Camera Series Trekking Pole

Please visit Return Policy – York Nordic to view our policy.

There are many ways to print your return packing slip when you need a printer. A friend, the Senior Center, local school, library, grocery store, Walgreens, Rite-Aid, UPS Store, Staples, etc. See the articles below to learn the best option for you. 

https://www.theverge.com/22737500/print-document-how-to-laser-inkjet  

https://www.technewstoday.com/how-to-print-without-a-printer/

Absolutely! York Nordic is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

• STANDARD INTERNATIONAL SHIPPING arrives at your address in between 10 to 15 business days.
• PRIORITY INTERNATIONAL SHIPPING arrives at your address in between 5 to 10 business days.

STEP #1

•  Use your tracking # to ensure your package is not delayed or misplaced. Oftentimes packages are placed in a new location or even delivered to a neighbor... it happens. Please check all entrances to your home or apartment, check with the front desk of your building, and check with neighbors.

STEP #2 - File a Police Report by Calling or Online

• If your package did not arrive, we require you to file a police report before working with you on refunding or replacing your order.
• Filing a report will let the police know that package theft is a problem in your area, making it more likely that the police can catch the current offender and prevent future theft.
• Find the non-emergency number for your local police department. Of course, the exact number will vary depending on where you live, but you should be able to find it quickly enough through a simple Google search.
• Many police departments provide ways to file a police report online conveniently. The individual URL will again vary depending on your location, a Google search of your town/city plus “online police report” will turn up the place to report your stolen package. Select the type of crime that has occurred and provide details, including all information about the theft, and stick to the facts, as filing a false report is a crime.

STEP #3

• Provide a copy of your police report to support@yorknordic.com, and we will proceed with the next steps on your refund or replacement.

There are many ways to print your return packing slip when you need a printer. A friend, the Senior Center, local school, library, grocery store, Walgreens, Rite-Aid, UPS Store, Staples, etc. See the articles below to learn the best option for you. 

https://www.theverge.com/22737500/print-document-how-to-laser-inkjet  

https://www.technewstoday.com/how-to-print-without-a-printer/

UPS normally does a great job delivering our products, however there are cases of course where they confirm delivery and the item was actually received by a neighbor or placed in an area where customers don't normally look. 

The first step is to check with neighbors and check any new or different places where the package might have been delivered. The next step would be for you to reach out to UPS to place a claim if UPS has confirmed delivery. You can place a claim at https://www.ups.com/us/en/support/file-a-claim.page? Once your UPS claim with supporting documentation has been issued, processing takes on average 8-15 business days. Claims that have been approved and payment paperwork has been provided, processing generally takes between 3-5 days. 

Additionally, you may contact UPS customer support at 800-742-5877

If you need to change your address you can do so by clicking the UPS tracking link. Once you are on the tracking page for your shipment, look towards the bottom of the page and click on the "Change My Delivery" button. From there you can modify your address or choose to have your shipment sent to a UPS Store location near you.